FAQ: Iceland on Your Own

Q: Where do I buy bus passes?
A: Bus passes can be purchased on-line by clicking Bus passes on the menu page. You can also buy them at several locations in downtown Reykjavík or Akureyri such as the BSI bus terminal, The Tourist Information centre, Backpackers Hostel and Kex Hostel.

Q: Can I hop on and off the coach wherever I like?
A: The bus drivers are very accommodating so just tell them where you want to get off and if it‘s on the way and a safe place to stop it should be no problem. If however you‘d like to be picked up at a location that‘s not a designated stop you need to contact us with the request beforehand.

Q: For how long are the passes valid?
A: It depends on the type of pass you have. Our Ring Road Pass and Highland Pass are valid from June through August, allowing you to get off the road wherever you like for as long as you like and really explore the surroundings! You can travel each leg of the journey once so you‘re always heading in the same direction along the route (the exception to this rule is when you visit Skaftafell National Park with the Highland Pass). Our Highlights Pass and Combo Pass are time limited passes with a duration of 7, 11 or 15 days. The clock starts ticking when you hop on the first bus. With these passes you can travel back and forth along the routes as often as you like! Please note that some highland roads may not open until the end of June so schedule your journey accordingly.

Q: Where do the busses stop along the way?
A: You can see all the stops on the time schedules and the duration of each stop. The Iceland on Your Own bus stops are designed for the tourist so we stop at all the main accommodation areas as well as by major nature attractions where we give you some time to get out and enjoy before continuing.

Q: Can I bring my bike on board? 
A: You can bring your bicycle with you for an additional fee of 2.000 ISK per transfer. This fee is paid at the BSI Bus Terminal at departure or when boarding the bus.

Q: What about accommodation?
A: During the summer months, it is advisable to pre-book accommodation in Iceland well in advance as hotels, guesthouses and hostels fill up quite easily during the high season from June-August. If you want to play it safe you can buy our Iceland Explorer package which includes a Ring Road pass and accommodation w/or wo. private facilities around the country in 11 or 14 nights. Of course if you bring your tent or rent one in Iceland you’re all right as you can always find a good camping site!

Q; What‘s included in my bus pass?
A: The bus pass includes fares on the scheduled buses as per the pass specifications. Also we offer in accordance with our suppliers some great discounts on all sorts of activities along the way which greatly increase the value of your pass. Check out the discount section on the page. In addition all Ring Road pass holders get 50% discount on two great excursions: route 18 in the South and route 1A in the North! Meals and accommodation are not included in the price of the pass but the buses stop in locations where you can get food and accommodation.

 Q: Can I add days to my Highlights or Combo Pass if I want to extend my trip?
A: It is not possible to buy additional days to add to the passes.If the time frame is not suitable to your needs we recommend buying the Ring Road Pass or the HighlandPass which have over 2 month duration. You can buy additional legs for those passes so you can visit all the places you want.

Q: Where can I buy additional routes if I want to add to my journey? 

A: You can buy additional routes here on our website.  If you do not find what your're looking for here, you can check out the RE website for the southern part of Iceland:http://re.is or SBA website for the North of Iceland: http://sba.is .  You can also buy a ticket directly at the BSI bus terminal or from your busdriver.

Q: If we make a booking over the internet how will we receive our tickets?
A: When you book your pass through our website a ticket will appear on the screen for you to print out. On your departure day you present your voucher and identification at the Iceland on Your Own ticket counter at the BSÍ bus terminal.

Q: Where does the coach depart from?
A: Coaches depart from Reykjavík at the BSÍ bus terminal at Vatnsmýrarvegur 10, 101 Reykjavík. View on map For travellers arriving in Akureyri, departure is from Akureyri Bus Terminal, Hafnarstræti 82.

Q: Do I need to book my seat on the bus beforehand?
A: No booking is needed beforehand, with your pass you‘re always guaranteed a seat on the bus. If the bus is full on arrival, another one will be along shortly.  For groups of 8 or more we do however recommend that you book in advance for convenience sake.
Q: Can I add days to my Highlights or Combo Pass if I want to extend my trip? A: It is not possible to buy additional days to add to the passes. If the time frame is not suitable to your needs we recommend buying the Ring Road Pass or the Highland Pass which have over 2 month duration. You can buy additional legs for those passes so you can visit all the places you want.


Q: What Credit Cards are accepted as payment?
A: We accept the following cards as payment for your bookings: Visa, MasterCard , Amex and Diners.


Q: What is your refund policy?
A: IOYO reserves the right to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for loss or theft of neither a bus pass nor additional expenses due to delay of any agent, hotel, coach, operator, airline, restaurant or any other persons or companies, however caused. IOYO is not responsible for losses in the event of Force Majeure, such as natural catastrophes, strikes, weather, war or other causes outside of the control of IOYO. All such losses and expenses are the personal liability of the traveller. We advise all clients to have travel insurance, as they travel at their own responsibility on tours and transfers.  All cancellations must be made in writing and a full refund is issued if written cancellation is received at least one week prior to departure.

Q: What’s your smoking policy?
A: Smoking is prohibited on board IOYO coaches.

Q: Can I travel with my pet?
A: Pets are not allowed on coach tours.